Warranty
Warranty and Guidelines / Curbing Warranty
Your curbing has a one-year warranty against defects in materials and workmanship. It will be replaced at no charge if the materials we use or the way it was installed by our workmen causes the defect. Please follow the guidelines below. Your extruded curbing is set to cure upon completion of the project. The concrete curb does not need to be sprayed or misted with water. Such actions will most likely discolor the curb and claims for discolored or wrong colored curb will be denied. The curb will not "fall apart" or "crumble" after we have left the job-site. Make sure your neighbors and family members stay away from the curbing after we have left. The most curious of neighbors will approach your curb within minutes of our crew's departure. Protect your curb.
2. Take extra precaution to keep pets, children, vandals and objects away from the curb for at least 24 hours. It will be "hard" to the touch at this point, but will still need a few days to completely harden.
Sod laying, sprinkler work and landscape work can be started 24 hours after installation; however, caution must be taken as shovels, picks and wheelbarrows can damage the curb for several more days while it is fully curing. When giving you an estimate we usually tell you to wait 2-3 days for an additional margin of safety.
If you have a landscape contractor working for you, caution him about protecting the curb from damage. If wheelbarrows are used for hauling rock over the curb, put a mound of dirt over it (6" deep) or build a ramp over the curb to keep the weight from cracking it. Never allow a tractor or truck to run over the curb. Advant-edge decorative curbing & landscaping inc. is not responsible for damages to curbing resulting from any type of traffic.
Keep Sprinklers off for at least 2 days following the installation. Excess moisture on or around the curbing will affect the normal curing process. During the first 48 to 72 hours you should avoid direct sprinkler impact on the curbing. Keep water away from curb for 48-72 hours. After 24 hours a mist would not cause any immediate damage, but a sprinkler within a couple of feet could create some pitting in your new edging. And the water itself will discolor your curb. If it begins to rain within 6 hours after we leave the job, try to cover the curb with plastic. Irrigation, backwash from pool, condensation lines, or rain can damage the curb during the first 48 hours.
Efflorescence (white powder substance) is not covered under warranty since it is a natural occurrence. Efflorescence (white powder substance) can appear on occasion and does not look good on curbing. It is generated from water sprinkling systems and can also appear after a rainstorm. The intensity of efflorescence varies depending upon the type (hardness) of water and the volume of water that gets on the curb. If you have just planted sod and are watering frequently, efflorescence may appear more readily. Be patient, wait for lawn to get established, turn water off for a few days, then clean the curb after it dries. A solution of 50/50 vinegar and water with a light brushing will remove the efflorescence. You may have to do this a few times; eventually, the efflorescence should go away.
Once in a while, curbing with color may look ‘splotchy’ for a few days while it is curing. This will go away as it cures and is not to be confused with efflorescence.
If curbing is damaged, we will come back and make the necessary repairs; however, there is a $265 minimum charge for this service in the west valley and a $270.00 minimum charge in the east valley this does not include haul always.
Cracking - Concrete curbing like any other type of concrete can and will crack. We try to control the cracking with expansion joints every two to four feet. If cracking does occur, it should be in the expansion joint. We experience very little cracking in our products; however, if there are any solid cracks out of the joint (over 1/8"), we will replace the damaged area during the warranty period. A warning, however, is important to note: Repairs can be difficult to make in colored concrete. It is impossible to get a perfect color match. Sometimes the "cure is worse than the ill". A hairline crack is much less noticeable than a patch or discoloration in the curbing.
When curbing is installed as a retrofit (grass already in place), there will be a small amount of concrete on the ground between the new curb and the grass. It is very difficult to remove this concrete while it is still wet. After a 24-hour curing period, it can be picked up in small pieces and thrown away. Since we have not included a return trip in the price of our curbing to do this, we ask that you take a few minutes to remove the excess concrete. This will allow your grass to grow back against the curb. You may want to place sand and/or dirt in this area as well, if there are voids between the curb and the grass.
Damage to sprinkler lines, telephone wires, cable TV or other buried items by our equipment or personnel is not the responsibility of Advant-edge decorative curbing & landscaping inc.
Some fertilizers and chemicals will stain the curbing as they would any other concrete product. You should alert those doing the fertilizing to avoid spraying their product on the curbing. If you feel they might have sprayed the concrete, you may wish to hose it down shortly after they have finished spraying.
Curbing with color in it may look "splotchy" for up to 30 days while it is curing. This will go away as it cures and is not to be confused with efflorescence. Concrete is darker in color when it is first laid and will lighten up as it dries. It takes approximately 30 days for all the water to evaporate out of the curb and to show the final consistent color. Although it may take longer due to excess moisture and watering of the lawn.
If your curb is damaged after the installation crew has left, we will come back and make the necessary repairs; however, there is a $265 minimum charge for this service. We will do the best job possible on this repair, however repairs rarely look as good as the initial installation.
During the first 7 days you should keep lawn mowers off your curbing. The wheels will probably not damage the curbing, but the metal corners on your lawn mower may scratch or otherwise damage the product during its curing period.
During the next couple of weeks you will need to take extra precautions not to damage your curbing. Items such as rakes, shovels, and other gardening tools need to be used with caution near the curbing during this curing period.
A few of the items not covered:
- Any cracking in the curbing due to settlement of the ground beneath the curbing is not covered.
- Cracking or breakage occurring due to driving over the curb with any vehicles or equipment is not covered.
- We do our best to make sure that the color is true throughout your curbing; however, we cannot guarantee that the curb will match perfectly throughout the entire job. The color of your curb is a close representation of our color chart and will not be a perfect match. Due to the variation in a color pigment products used to color concrete there will be a slight difference in color across the curb when finished. Stamped and Embossed Colors will vary from job to job.
- For Stamped and Embossed products: Customers should expect some fading, color variation, and spider cracking of the product due to the nature of the stamping and embossing process. No color claims will be accepted if sprinklers are left on or turned on 2 days prior to or 2 days after installation. This excess job-site moisture will adversely effect the color of your finished curbing project and is not covered under warranty. Tell tale signs including washed out color, blotchy color and /or abnormally light or dark areas are a direct result of excess moisture at the job-site and no claims can be honored if such is evident.
- There will be a color variation relative to the color chart you chose your color from. Any variation of the color chosen is acceptable. Claims of wrong color or no color in curb can only be evaluated after 30 days have past.
- Efflorescence of any kind is not covered. It must be washed away with a solution of 50/50 vinegar and water using a light brushing and thorough rinse. Advant-edge decorative curbing & landscaping inc.has no control over the appearance of efflorescence.
LANDSCAPING WARRANTY:
All replacements are limited to one-time replacement. All material is guaranteed to be as specified. All work to be completed in a workmanlike manner according to standard practices. All agreements contingent upon strikes, accidents or delay beyond the control of Advant-edge decorative curbing & landscaping inc. Contractor reserves the right to furnish substitute plants of equal or greater value in cases where designated plants are not available.
Plants from our Landscape Order Form have a 60 day replacement guarantee from the date of completion provided that an automatic irrigation system is installed. Plants not listed but chosen by customer may not be under warranty. Warranty replacements will not be performed until contract has been paid in full.
Water systems have a 120 day parts guarantee from the date of completion, provided however, the contractor’s sole responsibility shall be replacement or repair and in no event shall contractor be liable for incidental or consequential damages. It includes controllers, valves and main irrigation lines. Sprinkler heads and drip emitter heads are covered against defects. However, cleaning of filters in valves is a homeowner maintenance responsibility.
Any other landscaping/hardscaping to be warrantyed for a period of 90 days from the date of completion
- A. Acts of nature;
- B. Damage incurred by humans, pests or animals;
- C. Water and/or electrical source terminated by acts other than contractor;
- D. Improper maintenance and/or watering schedule.
Contractor makes no warranty express or implied on any existing landscaping, unless specifically stated in the contract
No guarantee is given on grade when mounding or changes are made at homeowner’s request
Concrete
The characteristics of concrete and related products make it impossible to prevent cracking in driveways, masonry, patios, stem walls and driveways. Expansion joints have been provided to minimize such cracking. Cracking is not a sign of defective concrete. Cracks rarely affect the structural functioning or durability of the concrete. We use the following criteria to determine if the repairs are necessary:
-A crack in excess of 3/32’’ in with and 1/8’’ vertical displacement in all concrete areas. If cracks of ¼’’ or larger occur, an evaluation must be made to determine cause and repair procedure. Different elevations in slabs in excess of 2’’, surface deterioration to the extent that the aggregate is exposed or the aesthetics are destroyed under normal use and weather conditions. New concrete cannot be guaranteed to match any existing concrete due to materials and conditions.